Policy

24 Hour Cancellation - If you need to cancel your class login to your Wellness Living account and cancel within the 24 hour period, otherwise you will be charged the full session fee. This also applies to Private/duet sessions, you can contact your instructor directly to cancel.

Late Arrival Policy- Classes are 45 minutes in length and start on time here at DP, we allot up to 5 minutes after start time to arrive. After the 5 minute window, the group space door will be closed, admittance will not be permitted and your session will be forfeited.

Class Operation Policy- Classes will only run if there are at least two people signed up. In the event that there is only one person signed up for class, you will receive an emailed cancellation notification two hours prior to class start time.

Private/Duet Sessions - Sessions are booked based on studio and instructor availability, these can be scheduled by emailing info@doverpilates.com. All sessions are 45 minutes in length.

Expirations - Purchase options vary, please review your purchase option details in your Wellness Living account.

Injuries and illness - New clients with an undiagnosed chronic pain or injury are required to seek professional medical advice prior to their Pilates session. Dover Pilates instructors can work with medical professionals in helping clients once a diagnosis has been established. Local referrals are available on request.

Payment Method - We accept cash, Mastercard and Visa credit cards or local personal checks for any purchase.  We charge $25 for bounced or returned checks.

Snow days - In the event of snow (when schools are closed, etc.) we understand that you may not be able to attend your session. If classes are still running and you do not feel safe commuting, please email info@doverpilates.com, in this case you will not be charged. Please keep an eye out for emails for Studio closings.